Important Safety Announcement
HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program
Dear Valued HP Customer,
In cooperation with various government regulatory agencies HP has announced a worldwide voluntary safety recall and replacement program for certain notebook and mobile workstation batteries.The potentially affected batteries were shipped with certain HP notebooks and mobile workstations sold worldwide from December 2015 through December 2017. These batteries were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.
HP’s primary concern is for the safety of our customers. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important for customers to check whether their batteries are affected.
HP has developed a BIOS update for customers whose battery is affected by the recall program that will put the battery into “Battery Safety Mode”. Customers should discontinue use of batteries affected by this program immediately by placing them in Battery Safety Mode. Once the battery is put into Safety Mode, customers may continue to safely use their notebook or mobile workstation by connecting to an HP power adaptor.
HP will provide onsite battery replacement services by an authorized technician for each battery affected by this recall program at no cost.
Not all batteries in all products listed below are affected. If the validation process indicates that a battery is not affected, it may continue to be used, and a replacement is not necessary.
How to determine if your Batteries may be affected
The following table provides a list of HP products affected by this recall.
HP Probook 640 G2
HP ProBook 645 G2
HP ProBook 650 G2
HP ProBook 655 G2
HP ProBook 640 G3
HP ProBook 645 G3
HP ProBook 650 G3
HP ProBook 655 G3
HP ZBook 17 G3
HP ZBook Studio G3
HP ZBook 17 G4
HP x360 310 G2
HP Pavilion x360
HP ENVY m6
HP 11 Notebook PC
Serial Numbers of notebooks and mobile workstations that were sold with potentially affected batteries
The serial numbers of products shipped with batteries affected by this recall fall within this numerical range: xxx550xxxx – xxx750xxxx
Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the products listed above.
Validating potentially affected batteries
HP’s primary concern is for the safety of our customers. HP encourages you to check the batteries of any of the potentially affected notebook computers and mobile workstations listed above, plus any batteries purchased as accessories or spares, or provided as replacements through HP or an authorized Service Provider.
HP has put in place a process to facilitate battery validation and replacement ordering for customers with 5 or more potentially affected batteries to validate.
HP has developed a bulk battery validation utility which can be deployed by each individual customer, on the customer’s installed base, to identify notebook and mobile workstation serial numbers and battery component numbers. The regional Bulk Process teams will then verify the data and process the bulk order for battery replacements as applicable. All batteries affected by this recall will be replaced at no cost to you.
Please note that the Bulk Process will be managed in English only.
For more details on the BIOS update to put the battery in Battery Safety Mode, guidance through the bulk battery validation and replacement ordering process, and to obtain the battery validation utility, please contact the relevant regional Bulk Process team at one of the following email addresses:
• For Europe, Middle East and Africa: EMEABulkBatteryRecall@hp.com
• For Asia Pacific: APJBulkBatteryRecall@hp.com
• For North America: NABulkBatteryRecall@hp.com
• For Latin America: LABulkBatteryRecall@hp.com
The validation process may indicate a battery is not affected. Less than 3% of the potentially affected products sold during this time period include batteries that are affected by this safety recall.
If you have questions on the HP Notebook and HP Mobile Workstation Battery Safety Recall and Replacement program please go to Contact Us on the program website at www.hp.com/go/batteryprogram2018
Strengthens Leadership in the Printer Repair Business Across New England
For Immediate Release
January 3, 2018
Contact: Michelle Carlow, 508.528.7720
Bellingham, MA – As 2017 came to a close, CTS Services, Inc. opened a new market with the acquisition of competing printer service company Laserserv Imaging of Chelsea, MA and Alton, NH. At a time when many IT service companies are struggling to deliver good service while trying to grow the business, CTS Services, Inc. is leveraging its reputation in the market place and its relationship with printer manufacturers.
“We’re committed to welcoming the LaserServ Imaging customers to CTS and in offering each of them the same exceptional service that all of our customers enjoy,” said Michelle Carlow, President of CTS. “Based on talking to a few of their accounts so far, I am confident that they will like the level of service we are able to provide for them.” Carlow continued “Our goal is make the transition as transparent as possible for the LaserServ accounts as well as to expand the portfolio of services we deliver to them, including large format and specialty printer sales and service, computer and notebook repair service, networking, and all display media.
In acquiring LaserServ Imaging, CTS will be able to leverage its partnership-level status with all major printer vendors including Epson, HP, Xerox and many more. The move gives the company a stronger foothold in southern New England. “This is an exciting time for our company,” said Ms. Carlow, “ and our employees are happy to experience our growth strategy as it develops.” The company is optimistic about the economy and the prospects for growth in 2018. “We’re already seeing an upswing in IT investments for the year ahead.”
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CTS Services, Inc., in business since 1986, is a leading, full service IT Support company providing remote, on-site, and depot services to small and medium sized businesses in all industries in Massachusetts, and throughout New England. For more information please visit www.ctsservices.com or call 508.528.7720
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