How to Submit an RMA to Our Depot:

Please follow these instructions to start your returned merchandise authorization process. Follow these steps to submit a covered product for RMA number and shipping instructions:

1. Complete the online form on this page or call 508.528.7720.
2. Once your RMA request has been received, you will be given an RMA number and specific instructions on how to send your equipment in to the depot.
3. Upon evaluation of your equipment you will be sent a quote for either repair or replacement.

Once the RMA request is processed by CTS Services, Inc. the following steps will occur:

• The RMA number and shipping instructions are sent to you.
• The product now can be shipped to us using the address, RMA number, packing information, and shipping information provided to you. Please review our warranty return policy.
• Once CTS Services, Inc. repairs or replaces your product, it will be sent to you at the address provided. Once the repaired or replacement product is shipped, typically an email notification may be sent to the email address.

Once you have been issued an RMA number, IF YOU ARE LOCAL, it may be convenient for you to bring your product to our depot repair facility in Bellingham, MA.  Please call 508.528.7720 for more information.