Important Safety Announcement
HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program
Dear Valued HP Customer,
In cooperation with various government regulatory agencies HP has announced a worldwide voluntary safety recall and replacement program for certain notebook and mobile workstation batteries.The potentially affected batteries were shipped with certain HP notebooks and mobile workstations sold worldwide from December 2015 through December 2017. These batteries were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.
HP’s primary concern is for the safety of our customers. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important for customers to check whether their batteries are affected.
HP has developed a BIOS update for customers whose battery is affected by the recall program that will put the battery into “Battery Safety Mode”. Customers should discontinue use of batteries affected by this program immediately by placing them in Battery Safety Mode. Once the battery is put into Safety Mode, customers may continue to safely use their notebook or mobile workstation by connecting to an HP power adaptor.
HP will provide onsite battery replacement services by an authorized technician for each battery affected by this recall program at no cost.
Not all batteries in all products listed below are affected. If the validation process indicates that a battery is not affected, it may continue to be used, and a replacement is not necessary.
How to determine if your Batteries may be affected
The following table provides a list of HP products affected by this recall.
HP Probook 640 G2
HP ProBook 645 G2
HP ProBook 650 G2
HP ProBook 655 G2
HP ProBook 640 G3
HP ProBook 645 G3
HP ProBook 650 G3
HP ProBook 655 G3
HP ZBook 17 G3
HP ZBook Studio G3
HP ZBook 17 G4
HP x360 310 G2
HP Pavilion x360
HP ENVY m6
HP 11 Notebook PC
Serial Numbers of notebooks and mobile workstations that were sold with potentially affected batteries
The serial numbers of products shipped with batteries affected by this recall fall within this numerical range: xxx550xxxx – xxx750xxxx
Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the products listed above.
Validating potentially affected batteries
HP’s primary concern is for the safety of our customers. HP encourages you to check the batteries of any of the potentially affected notebook computers and mobile workstations listed above, plus any batteries purchased as accessories or spares, or provided as replacements through HP or an authorized Service Provider.
HP has put in place a process to facilitate battery validation and replacement ordering for customers with 5 or more potentially affected batteries to validate.
HP has developed a bulk battery validation utility which can be deployed by each individual customer, on the customer’s installed base, to identify notebook and mobile workstation serial numbers and battery component numbers. The regional Bulk Process teams will then verify the data and process the bulk order for battery replacements as applicable. All batteries affected by this recall will be replaced at no cost to you.
Please note that the Bulk Process will be managed in English only.
For more details on the BIOS update to put the battery in Battery Safety Mode, guidance through the bulk battery validation and replacement ordering process, and to obtain the battery validation utility, please contact the relevant regional Bulk Process team at one of the following email addresses:
• For Europe, Middle East and Africa: EMEABulkBatteryRecall@hp.com
• For Asia Pacific: APJBulkBatteryRecall@hp.com
• For North America: NABulkBatteryRecall@hp.com
• For Latin America: LABulkBatteryRecall@hp.com
The validation process may indicate a battery is not affected. Less than 3% of the potentially affected products sold during this time period include batteries that are affected by this safety recall.
If you have questions on the HP Notebook and HP Mobile Workstation Battery Safety Recall and Replacement program please go to Contact Us on the program website at www.hp.com/go/batteryprogram2018
Strengthens Leadership in the Printer Repair Business Across New England
For Immediate Release
January 3, 2018
Contact: Michelle Carlow, 508.528.7720
Bellingham, MA – As 2017 came to a close, CTS Services, Inc. opened a new market with the acquisition of competing printer service company Laserserv Imaging of Chelsea, MA and Alton, NH. At a time when many IT service companies are struggling to deliver good service while trying to grow the business, CTS Services, Inc. is leveraging its reputation in the market place and its relationship with printer manufacturers.
“We’re committed to welcoming the LaserServ Imaging customers to CTS and in offering each of them the same exceptional service that all of our customers enjoy,” said Michelle Carlow, President of CTS. “Based on talking to a few of their accounts so far, I am confident that they will like the level of service we are able to provide for them.” Carlow continued “Our goal is make the transition as transparent as possible for the LaserServ accounts as well as to expand the portfolio of services we deliver to them, including large format and specialty printer sales and service, computer and notebook repair service, networking, and all display media.
In acquiring LaserServ Imaging, CTS will be able to leverage its partnership-level status with all major printer vendors including Epson, HP, Xerox and many more. The move gives the company a stronger foothold in southern New England. “This is an exciting time for our company,” said Ms. Carlow, “ and our employees are happy to experience our growth strategy as it develops.” The company is optimistic about the economy and the prospects for growth in 2018. “We’re already seeing an upswing in IT investments for the year ahead.”
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CTS Services, Inc., in business since 1986, is a leading, full service IT Support company providing remote, on-site, and depot services to small and medium sized businesses in all industries in Massachusetts, and throughout New England. For more information please visit www.ctsservices.com or call 508.528.7720
CTS Services, Inc Awarded Authorization for Service and Repair of Epson’s Colorworks GP-C831 and TC-3500 Label Printers
For Immediate Release
December 5, 2017
Bellingham, MA – CTS Services, Inc., a local IT services and support company and Authorized Epson Partner serving the SMB marketplace, announced today that is has been awarded factory authorization for servicing and repairing the Epson Colorworks GP-C831 Label Printer and the Epson Colorworks TM-C3500 Label Printer.
“Our ability to service these specialized printers allow us to serve our clients in new ways,” said Michelle Carlow, president of CTS Services, Inc. “The BS5609 certification of these printers opens new markets for Epson, and our service and repair capabilities allow us to serve their clients nationwide via our repair depot, and to provide local service across all of New England. We’re very excited.”
The Globally Harmonized System For Hazard Communication creates certain challenges for printing compliance of labeling. Epson's ColorWorks C831 Labeling System offers an industrial-strength inkjet label printer is ideal for GHS large format drum and chemical labels and more. It combines all the benefits of a rugged color inkjet printer with the accuracy of an 8-pin tractor feeder and is the first inkjet printing solution that has been BS5609 certified. With Epson's ColorWorks C3500 inkjet label printer, you can dramatically reduce label costs, increase operational efficiencies and print high-quality, durable labels on demand in four colors (CMYK) at speeds of up to 4 inches/second.
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CTS Services, Inc. is a full service IT Support company providing remote, on-site, and depot services to small and meddium sized businesses in Massachusetts, and throughout New England. For more information please visit www.ctsservices.com or call 508.528.7720
Your business is too important to simply invite hackers in to torment you and encrypt your data or otherwise paralyze your operations. It happens every day in the small business arena, and the nightmare that one client experienced need not happen to you. Keep in mind, hackers have automated tools to exploit your vulnerabilities for fun and profit. You need to shift from knowing this is an issue to taking action to protect your assets.
It is time to fully realize that your business is under attack by malicious hackers. You need to lower your attack vector so hackers are unable to exploit your company.
Here’s what happened recently to a client that should have acted before the problem arose:
A manufacturing company choose to stay vulnerable by ignoring smart IT advice. They kept their Windows 2003 Server running, they still had Windows XP machines connected to the network, and they had some scattered USB drives on desktop devices for a “local backup”.
This “open invitation” led a hacker to install a crypto virus on a server, as well as gain access to all of the other easy-to-identify servers in the network, without a password. The company’s data were encrypted and held for ransom. Even the backup data on the USB drives were encrypted, making an up-to-date recovery impossible. Fortunately, and after 80 hours of IT consulting work to restore data, the company was able to use a 7-month old backup file to at least partially recover and become functional. All avoidable, of course, with a sound data protection and technology deployment plan. Migrating away from XP, once and for all, and upgrading to current server software along with smart data backup is a good start.
You might be unknowlingly leaving the door wide open for hackers to come in and ruin your business. Whether you are highly vulnerable, or as protected as can be is a choice. This choice is clear as you take a close look at your exposure.
Hackers have enough tools to succeed without you making it too easy for them. When they find a company that is “just begging” to be hacked, they get a certain thrill in punishing the unsuspecting or ignorant victims, and those who are in full denial about cyberthreats.
Make it difficult for hackers by taking steps to lower your vulnerability. Smart IT security decisions can help you reduce exposure and minimize your attack vector.
Choose the maximum protection you can afford for the risk level you can accept. We’ll assess and advise you, and help you implement the best solution. Since way back in 1986, when CTS Services, Inc. started, our goal has been to keep your business up and running. Now, we’ve added to that value statement; We help you protect your company’s IT assets. Better.
Call to discuss your fears and concerns, and to address your questions about risking your business to hackers.
President, CTS Services, Inc.
PS: References: I invite you to explore the below links, or simply google the phrase “IT attack vector” and discover what might be a new vocabulary in your IT or business world. Then, if you are feeling vulnerable and at risk, call to discuss a strategy for protecting your company better. Our resident IT security expert staff can help you implement a smart strategy.
You've got a business to run, and locking down your network, to the degree that you can, is essential. You know that, and since our job is to help keep your business up and running we continue to shine a light on cybersecurity. Making matters more challenging is the shortage of cyber security talent in this relatively new IT field. No wonder small businesses are vulnerable!
The trap that small businesses fall into is the false belief that hackers and cyber-creeps are only interested in large businesses and governmental agencies. The truth is that your business is likely more vulnerable than you think, and constant vigilance is required.
Here are a few things you should know:
We're here to help you minimize your risk. Our Managed Services Program offers a complete suite of services which can also be unbundled to address specific issues. It all starts with a consultation or our free 28-point network evaluation.
Here to help you keep your IT systems secure.
CTS Services, Inc.